At Jiya Gold Palace, we are committed to ensuring that your precious jewelry reaches you safely, securely, and in a timely manner. Please review our shipping policy for details on delivery timelines, transit security, and delivery guidelines.
Shipping Coverage
- We offer secure shipping across India, covering most pin codes.
- International shipping is not available at this time.
Processing & Delivery Time
- Order Processing: Orders are processed within 1 to 3 business days after payment confirmation.
- Standard Delivery: Delivery typically takes 5 to 7 working days, depending on your location.
- Delays: While we strive to meet these timelines, delivery may occasionally be delayed due to unforeseen circumstances like severe weather, public holidays, regional lockdowns, or carrier delays.
Shipping Charges
- Free Shipping: To celebrate your trust in us, we offer Free Standard Shipping on all orders across India (matching the banner on our homepage).
High-Value Transit Security (New Section for Jewelry)
- Secure Packaging: Every piece of jewelry is packed in durable, tamper-evident boxes to ensure it cannot be accessed during transit.
- Transit Insurance: All our shipments are 100% insured until they reach your doorstep. You do not have to worry about your investment during transit.
Order Tracking
- Once your order is dispatched, you will receive a tracking link via email and/or SMS.
- You can track your package in real-time using the provided tracking number on our courier partner's portal.
Delivery Guidelines
- Address Accuracy: Orders will be delivered strictly to the shipping address provided at checkout. Please ensure all details are accurate, as we cannot reroute packages once dispatched.
- Safe Reception: For security reasons, high-value jewelry shipments may require an OTP (One Time Password) or a signature upon delivery. Please ensure someone is available to receive it.
- Visual Inspection: Do not accept the package if it looks torn, crushed, or tampered with. Refuse the delivery and contact our support team immediately.
Undelivered or Lost Shipments
- If your tracking status shows "Delivered" but you have not received your package, please notify our customer support team within 48 hours.
- Jiya Gold Palace is not liable for lost packages due to incorrect or incomplete shipping addresses provided by the customer.
Shipping Partners
We partner exclusively with reputed and trusted national courier services (specializing in secure logistics) to handle your valuable purchases.
Contact for Shipping Support
For any queries regarding your shipment, please reach out to us at contact@jiyagoldpalace.com Our dedicated support team will be happy to assist you.