Last Updated: 22nd January
At Jiya Gold Palace, we are committed to ensuring a smooth and timely delivery of your jewelry. Please review our shipping policy for details on delivery timelines, charges, and other important information.
1. Shipping Coverage
- We currently offer shipping across India.
- International shipping is not available at this time.
2. Processing & Delivery Time
- Orders are processed within 1-3 business days after confirmation.
- Standard delivery takes 5-7 working days depending on the location.
- Delays may occur due to unforeseen circumstances such as weather, strikes, or courier issues.
3. Shipping Charges
- Free shipping is available on orders above [Insert Amount].
- A nominal shipping fee applies to orders below this amount (calculated at checkout).
- Expedited shipping options (if available) will have additional charges.
4. Order Tracking
- Once your order is dispatched, you will receive a tracking link via email/SMS.
- You can track your order status using the provided tracking number.
5. Delivery Guidelines
- Orders will be delivered to the address provided at checkout. Please ensure accuracy.
- If delivery is unsuccessful due to an incorrect address or unavailability, re-delivery may incur additional charges.
- Customers are requested to inspect the package at the time of delivery. If the package appears tampered with or damaged, please refuse delivery and contact us immediately.
6. Undelivered or Lost Shipments
- If your order is marked as "delivered" but you haven’t received it, please contact our support team within 48 hours.
- Jiya Gold Palace is not liable for lost packages due to incorrect shipping addresses provided by customers.
7. Shipping Partner
- We partner with trusted courier services to ensure safe and timely delivery.
- Delivery times may vary based on the courier service and your location.
8. Contact for Shipping Support
For any shipping-related queries, reach out to us at jiyagold1991@gmail.com . Our team will be happy to assist you.