Last Updated: 22nd January 2025
We want you to have a satisfying shopping experience. Please read our return and refund policy carefully:
1. Return Eligibility
- You can return products within 5 working days of purchase.
- Returns are only accepted if the product is unused, undamaged, and in original condition.
- The item must be returned with the original box and bill.
2. Non-Returnable Items
- Broken, damaged, or used jewelry will not be accepted for return.
- Customized or personalized jewelry pieces are non-refundable.
3. Refund Process
- Upon approval, refunds will be processed within 7-10 working days to your original payment method.
- Shipping charges (if any) are non-refundable.
4. Exchange Policy
- We do not offer direct exchanges. If you need a different product, kindly return the item (if eligible) and place a new order.
5. How to Initiate a Return?
To request a return, please contact our customer support team at jiyagold1991@gmail.com with your order details.